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TERMS AND CONDITIONS

SHIPPING AND DELIVERY

NOSSIA will ship the products ordered by you to the address indicated in the Order Confirmation. This address has to be located in Canada. NOSSIA shall not be responsible for any damages or costs resulting from any delays in delivery.

SHIPPING & HANDLING

All orders processed through nossia.ca are delivered using Canada Post shipping services. All orders are provided with a unique tracking code.

All orders over $400.00 before taxes include free Canada Post Expedited Parcel shipping except for the following provinces:

  • Northwest Territories
  • Nunavut
  • Yukon Territory

 

EXCHANGE & RETURNS

All items purchased on nossia.ca may be returned for exchange or refund within 15 days of the delivery date. The items must not be worn, altered, damaged or washed and must have all their original tags.

Exchange:

  • Note that we can only exchange the same items for a different color or size. If a different item is required, you will have to place a new order.
  • If the value of the order you want to exchange is less than $400, return shipping charge and shipping back charge of the item are incurred at the customer’s expense.
  • If the value of the order you want to exchange is $400 or more, the shipping back charge of the item is free, but the return shipping charge of the item is at the customer’s expense.
  • Exchanges will be processed within 5 business days of receiving the item.

 

Refunds:

  • Return for refund shipping charge is at the customer’s expense.
  • Refunds to your original method of payment will be processed within 5 business days of the reception of the item.

 

Returned goods must be sent with an original invoice via a courier service that includes a tracking number and requires a receiving signature. Items to be returned must be in its original condition with all labels intact. The item must never have been worn, damaged, washed or altered in any way. We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides insurance.

We will refund shipping for any faulty items returned to us.

SECURE PAYMENT

We accept PayPal.

We will only take payment from your PayPal account after your order has been dispatched. The currency used is Canadian Dollars (CAD). Federal and provincial taxes are not included in the prices quoted and will be based on the province the order will be shipped to.

All of your information is passed through a secure connection.

For more information about PayPal or to create a PayPal account please visit paypal.com

Please note that all prices and product information on our online store are subject to change.